State Farm® Insurance Agent Joy Harvey-Washington

"My car was totaled about two months ago, and they promptly and kindly responded , and even set me up with a rental car. Fully recommend 10/10."

"Totaled my car 2 months ago now and they are refusing to pay the full value, still have not been reimbursed and am paying for rental out of pocket. Update: Filed a lawsuit in the local court, they didn't respond until the day I had my default motion filed against them. 4 months no personal vehicle now."

"I reached out to the agency and spoke with Ernesto regarding a homeowners policy. As a first time homeowner, I didn’t know much about coverage, but Ernesto was patient, thorough, and made everything easy to understand. The follow up process has been smooth, and I’m excited to continue working with this agency!"

"Briana, went above and beyond to help me. She took the time to answer all my questions, explained my coverage options clearly, and made sure I got the best policy for my needs. I truly appreciate the great customer service and highly recommend."

"Brianna is an exceptional insurance agent! She is knowledgeable, responsive, and truly dedicated to helping her clients. She made the entire process smooth and stress-free while ensuring I had the best coverage for my needs. I highly recommend Brianna for her professionalism and outstanding service!"

"I had the opportunity to speak to Briana who is phenomenal. I highly recommend her to anyone looking for an insurance professional who is trustworthy, reliable, and easy to work with. Working with her made the entire process smooth and stress-free."

"Stephanie and Briana were amazing. They are very knowledgeable of the products and helped me find the right one that fit my needs. Thanks ladies I will definitely be recommending my friends to you both"

"Great customer service for all your insurance needs. Stephanie was super knowledgeable and helpful."

"Washington firm on behalf of State Farm is loyal and has been communicate with me for any changes."

"I had an Excellent experience. I spoke to Briana, she was very knowledgeable and took the time to thoroughly answer all of my questions. Her clear explanation and patient approach made me feel confident in my coverage decision. I highly recommend her to anyone."

"Best Customer Service Ever. I recommend these guys. Courteous & professional. 5 stars!!!! Excellent service."

"I called to make a payment every month and the girls especially Stephanie are always so sweet and knowledgeable. Highly recommend this location for all your needs."

"Excellent service"

"I reached out about a state-to-state transfer, and Briana was very knowledgeable and helpful, despite me not being affiliated with her agency. I really appreciated her time and professionalism!"

"I called in and spoke with Michael. He was super helpful and knowledgeable as I had many questions and just felt unsure on how I wanted to move forward. Although I didn’t get a policy at this time, I left out conversation with more information than I had before and heard as he helped with all my questions!"

"Briana was one of the most efficient Insurance agents I have ever had dealings with. I was literally in the DMV in a panic and she was amazing! I could not think of going anywhere else for my insurance needs ever again!"

"This is the best insurance broker office in the Bronx ! The staffs are amazing and very effective and helpful.. shout out Micheal !!"

"Ms Joy was amazing while helping me & my family! Anyone would be lucky to have any of her assistance!"

"Ms. Joy Harvey - Washington was a pleasure to work with. Her courtesy and professionalism was top tier. She was what my family needed during this tough time."

"I had the best experience with Briana. She explained everything and helped me get the coverage I needed. Briana is an asset to your office and State Farm as a whole."

"I had the pleasure of working with Briana she was super help full and I enjoyed her Customer service."

"I can't say enough good things about working with Michael Gonzalez. He's very responsive, patient, and nice too, and worked with me to get the best rate on my car insurance"

"Second one star review. Policy canceled on September 5th yet credit card billed on September 22nd. Actually got through to someone and she just talked in circles. Worst customer service ever and now with a second bad review I will most likely have to go through my credit card to get this resolved. Their rates are through the roof now. Switched and saving more than $3000 a year. That says a lot for their unnecessary increases. I am now paying less than I did when I switched to them and thought I was saving money. Love and learn for sure."

"I’ve had the pleasure of working with Michael, and I can’t recommend him highly enough. From start to finish, he has been absolutely amazing—extremely patient, courteous, and genuinely committed to helping me understand my options and make the best decisions. Michael took the time to explain everything in a clear and approachable way, never rushing the process and always making sure I felt comfortable and informed. His professionalism, kindness, and attention to detail made what could have been a stressful experience feel easy and reassuring. If you’re looking for an insurance agent who truly cares and goes above and beyond, Michael is the one. Exceptional service like his is rare to find!"

"Great customer service. Helped us a lot."